Order-related information

Cancelling a booking

Change/cancel order

To cancel a booking you can either click on the link provided in the confirmation email, or click on the words "Manage your booking" at the top right of this webpage.
If your booking includes several services it will not be possible to cancel them only partially. In this case, you can cancel the entire booking and make a new one with the desired services.


Step 1: select the destination of your booking.

Step 2: enter the booking code (comprised of 12 alphanumeric characters) in the field provided
and click on Continue.

Step 3: click on the "Cancel booking"button.
You will receive an email confirming the cancellation.

 

The booking cancellation will be confirmed by a specific cancellation confirmation e-mail.


By confirming the cancellation request, you agree to the terms of cancellation accepted at the time of booking, and repeated on the confirmation e-mail.

Booking

Booking guide

How to book with a voucher

Step 1: enter a valid voucher code in the box titled "booking with voucher"
Each voucher has a numeric or alphanumeric serial code that must be entered during the booking procedure.
It is possible to proceed with "booking with voucher" only by entering valid vouchers; vouchers that have expired or have already been used for another confirmed booking cannot be used, unless the latter booking is cancelled in accordance with the prescribed terms.


IMPORTANT: the services included in the vouchers must be booked and used no later than the expiry date shown on the voucher. After expiry of this date, the voucher will no longer be usable.

Do you have more than one voucher? The system will allow you to enter other vouchers in the subsequent steps.

Step 2: select your desired destination and date
Selection your destination and the desired date using the calendar.
After having selected the destination and date, it will be possible to add further vouchers.
The system will display all the services that can be booked on the selected date.

Step 3: select the services
Select the services you wish to book; indicate the quantity, stating whether they are for a man or woman, and select the time desired.
In addition to the services included in the voucher, it will be possible to complete your spa day with additional rituals.
In the summary of your booking, all the services selected will be displayed. You may remove any services that are not desired or have been entered by mistake.
If the structure, the date and the times selected for each service meet your wishes, you can then proceed with the booking.
Please remember that the date and the time frame chosen at the time of booking must be complied with. It will not be possible to access the facilities on dates or in time frames other than those selected and indicated in the confirmation e-mail.

Step 4: “Enter your data”
Enter and check the accuracy of the data entered because it will not be possible to modify these once the booking has been confirmed.
We kindly ask you to read our privacy statement and terms of cancellation.

Step 5: payment of the rituals not included in the voucher
If services are selected that are not included in the vouchers entered, you will be asked to provide your credit card details as a guarantee. The actual payment will be required at the time of check-in.
Failure to turn up or to cancel the booking within the prescribed terms will lead to the full amount of the services being charged to the credit card used to confirm the booking.
Once the booking procedure has been completed, you will be sent a confirmation e-mail containing a summary of the services requested and the conditions.


Attention: to use the services booked you are required to present the vouchers to the reception personnel at the time of check-in.

 

How to book without a voucher

Step 1: select the desired destination and date

The system will display all the services actually available.
If they are no longer available, the system will display the message "No service currently available".

Step 2: select the services
Select all the rituals wished.
In the summary of your booking, all the services selected will be displayed. You may remove any services that are not desired or have been entered by mistake.
If the chosen structure, the date and the times selected for each service meet your wishes, proceed with the booking.

IMPORTANT: Please remember that the date and the time frame chosen must be complied with. It will not be possible to access the facilities on dates or in time frames other than those selected and indicated in the confirmation e-mail.

Step 3: “Enter your data”
Enter and check the accuracy of the data entered because it will not be possible to modify these once the booking has been confirmed.
We kindly remind you to read our privacy statement and terms of cancellation.

Step 4: select the payment method and confirm your booking
Enter your credit card details.
Once the booking procedure has been completed, you will be sent a confirmation e-mail containing a summary of the services requested and the conditions.
Failure to turn up at the centre on the date and at the time selected to use the service, or failure to cancel the booking within the prescribed terms will lead to the full amount of the services being charged to the same credit card used to confirm the booking.

Booking with an Esselunga voucher

Before proceeding to book, please check the validity of the voucher and the periods of exclusion indicated in the Esselunga rewards catalogue. We kindly remind you that you must select the service included in your voucher; any services not included must be paid for at the time of check-in.

The booking will not be deemed valid if the voucher is not valid; in such a case, if you wish to make use of the services you have booked, you will be charged the entire amount of the booking at the time of check-in.